SOOTYEDGESTRUCTURE. PRECISION. EDGE.Get support

Customer support

Get the right help.
Without repeated messages.

Use one structured request for TradingView access, installation, indicator setup, alerts, documentation, or technical issues. The details below help us identify the problem before replying.

Prepare a support request ↓Review the software
Important boundary

Support does not provide personalized financial advice, trade calls, Options contract selection, brokerage assistance, performance coaching, or guarantees of trading results.

Start with the right category

Four paths. One clear request.

Selecting the closest category reduces additional questions and helps separate software access from optional Discord membership support.

  1. 01

    Access & onboarding

    TradingView username verification, private indicator access, account mismatches, and initial onboarding.

  2. 02

    Installation & setup

    Adding the four indicators, finding settings, loading the intended chart, and following the setup documentation.

  3. 03

    Technical troubleshooting

    Display behavior, alerts, chart conflicts, browser issues, and reproducible software problems.

  4. 04

    Billing routing

    Software payment questions and separate Discord membership questions routed to the correct record.

Before submitting

Run the two minute support preflight.

Most access delays come from an account name mismatch or incomplete context. Complete these checks before opening a request.

  1. 01Confirm you are signed into the exact TradingView account submitted during onboarding.
  2. 02Copy the TradingView username exactly, including capitalization and punctuation.
  3. 03Refresh TradingView and check private scripts before reporting missing access.
  4. 04Record the indicator name, symbol, market, and chart timeframe where the issue appears.
  5. 05Capture a screenshot of the full screen that includes the chart and any visible error message.
  6. 06List the troubleshooting steps you have already completed.

What happens next

A support process built for resolution.

Response time varies with request volume and issue complexity. Complete intake information is the fastest path to a useful answer.

01

Request reviewed

We verify the purchase record, support category, and TradingView account details.

02

Issue reproduced

For technical problems, the provided chart context and screenshots are used to isolate the cause.

03

Next action issued

You receive the relevant setup step, access correction, troubleshooting instruction, or billing route.

Customer intake

Prepare a complete support request.

Complete the form once. Your device will open a preformatted email addressed to SootyEdge support. Review it, attach screenshots, and press Send from your email application.

Email fallbackblkprt@icloud.com

This form does not store or transmit your information through the website. It prepares an email in your device's email application for you to review and send.